"I expected it to ..." feature requests

BY Doug Breaker

November 24, 2010

When I bike into work, I coast down a decent hill. With gentle curves and smooth pavement for 99% of the decent, it’s a refreshing way to start the day. My one complaint: there’s a 2×2 ft. section in the final turn with bad pavement.

This tiny imperfection breaks up the natural flow: I need to remind myself of it before I descend. It’s a lot like my favorite feature requests: those that begin with “I expected it to ...”.

These requests often hint at tiny imperfections our users experience, but live with. When fixed, it makes an entire workflow seem natural.