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Embedded Customer Support With Rapportive

BY Doug Breaker

A big part of providing good support is making it painless. At Scout , Andre and I handle all of the support requests. Once we’ve gathered the account information, it usually doesn’t take much time to help. The problem is quickly putting the account information together. We don’t want to ...

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Where are the Rails infrastructure support firms?

BY Doug Breaker

There are no formal documents to sign if you and your spouse decide to have children. You don’t have to sit through an accreditation class. There is no credit check. You don’t need a high school diploma. Procreation can even happen accidentally. A baby is a lot like a Rails ...

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Unicorn vs. Puma vs. Passenger: which app server is right for you?

BY Derek Haynes

The Ruby app server ecosystem has consolidated around three app servers in 2017: Unicorn , Puma , and Passenger 5 . What specific problems must an app server solve for Ruby? How do you pick the right app server? Is there a need for each of these app servers in ...

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Scout APM now supports Python 2.7!

BY Derek Haynes

We launched our Python agent a few months ago, supporting Python 3.4+.

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Thanksgiving Support

BY Doug Breaker

First, Happy Thanksgiving to all of our U.S. customers! We couldn't ask for a better group of folks to work with on an every-day basis. Second, our team will spending time with their family and friends tomorrow and Friday. We'll watch for urgent issues and will still be checking our ...

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Which Ruby background job framework is right for you?

BY Doug Breaker

If you've been around the Ruby/Rails ecosystem for a bit you've likely heard the term 'background job' or 'offline processing'. But what does that actually mean? How do you know which tasks are suitable to be processed 'in the background'? Once you define those tasks, how do pick the right ...

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Java for Rubyists

BY Doug Breaker

The Scout Java Application Monitoring Agent is under active development and we have a few spots open in our alpha program. Email support@scoutapp.com for access. For many Rubyists, Ruby is the first language that they learn and perhaps the only programming language that they know. Ruby provides an excellent gateway ...

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Small Teams Need Redundant Skills

BY Doug Breaker

If you’re running a small company, it’s absolutely key that you have redundant skills on your team. Does that seem counter-intuitive? Isn’t the typical pairing a business guy and a technical guy ? In our experience, you’re far better off with two technical guys . The redundancy is key if ...

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Faster PostgreSQL Searches with Trigrams

BY Doug Breaker

There's nothing quite like having a "tool-belt" full of tricks for getting the most performance out of your Rails app. This week, Rails Postgres Guru Greg Navis shares another powerful tip. A few months ago, I was working on a project that had about 100,000 users. Each user could have ...

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Introducing free app monitoring for Elixir apps

BY Doug Breaker

A year ago, our team started playing with Elixir. We liked it - a lot. In fact, it's the first language we've used since Ruby that we'd unanimously love to build web apps with. With that, we're excited to announce BETA support for Elixir app monitoring @ Scout. Get started ...

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