Do we really need a phone number?

BY Doug Breaker

November 28, 2011

Like a bug zapper on a Midwestern summer evening, our company phone number attracted lots of annoying visitors: partnership offers from the Middle East, RFP requests for the wrong product, support inquires for a dating service, etc. In fact, I can only recall a handful of calls from real-life customers.

Did we have a phone number because it solved a problem or because we thought businesses – serious ones – are supposed to have one?

For now, we’ve stopped displaying the phone number on our website. While I don’t think this makes sense for every business, for a developer-focused business like Scout I’m betting it won’t be an issue.