Our poor choice of words: "Server Down" alerts are now "No Data" alerts

BY Doug Breaker

October 18, 2011

What we’ve been referring to as “Server Down Notifications” suffer from two problems:

We’re making two changes to these alerts:

So, what do we suggest to verify that a server is down? An external monitoring service like Pingdom is a good option. Services like Pingdom can alert you if a server can’t be pinged and/or isn’t accepting SSH/TCP connections. Failed external checks and a lack of internal metrics from Scout often indicate that a server really is dead.

We’re confident (1) keeping our finger off the alarm button a bit longer and (2) calling these alerts what they really are will give you a more comfortable experience. We’re developers too and we know the heartburn a 3am SMS causes.